How to download the trading software after the account is successfully opened?

After logging into the official website, click on "Download Trading Platform". Choose the appropriate version of the MT4 software installation package based on your device type (including computer, mobile, and web versions).

How to log in to the trading software?

After installing the trading software, open the software, select "File" — "Log in to Trading Account" — enter the correct account number and password, and choose the server "SunLongGMTKIntl-Live" to log in.

What to do if the trading software displays garbled characters or English after installation? How to

Since MT4 supports multiple languages, you need to select the language that suits you. After logging into the software, click on the second item in the top left "View" — "Languages", and select "Chinese (Simplified)" from the dropdown menu. After selecting, please close the software and log in again. [If your computer system is Traditional Chinese, you need to select "Chinese (Traditional)"; if it is Simplified Chinese, select "Chinese (Simplified)", otherwise the garbled characters will still appear.]

Why does the chart window keep showing "Waiting for update"?

If this is the first time the customer opens the software after installation, this situation may occur. The customer needs to drag the product from the Market Quotes section on the left to the "Waiting for update" area, and after a brief buffering, the product chart will be displayed.

How to apply for a demo account? How long is the validity period of the demo account?

After downloading and installing the MT4 software, click "File" at the top left, select "Open a New Demo Account", and fill in the information to automatically apply. The demo account is valid for 7 days. (If the customer does not use it for 7 consecutive days, the account will be automatically invalid. If it is used continuously, the account remains valid.)

Why does it display "Invalid account" after logging in?

This is caused by incorrect information entered by the customer during login, such as the trading account, trading password, server, etc. Please carefully verify the information. If there are still any doubts, you can contact our online customer service to investigate the cause.

How to change the trading password?

After logging into the user center, select 【My Account】 from the left menu → 【Change Password】, enter your current password and new password (5–15 characters, must include both letters and numbers), then confirm and submit to complete the change.    

After the password change is successful, the MT4 trading account password will be automatically synchronized and updated. Please promptly update your login information in the trading terminal and keep the new password secure. If you encounter any issues, please contact the SLG customer service team.    

What is the difference between the master password and the read-only password?

Both the master password and the read-only password can be used to log in to the account. After logging in with the master password, you can view the account, perform transactions, and modify the master password or read-only password. However, the read-only password can only be used to log in to view the account status and cannot perform other actions.

Why can't I place an order after logging into the trading account, and why is the order shown in gra

This issue is likely caused by the customer logging in with a read-only password (investor password), or by the customer changing both the master password and read-only password to the same password. Both of these situations will prevent the creation of new orders.

How to recover the trading account password if it is forgotten?

After logging into the user center, select 【My Account】 from the left menu → 【Change Password】, enter your current password and new password (5–15 characters, must include both letters and numbers), then confirm and submit to complete the change.    

After the password change is successful, the MT4 trading account password will be automatically synchronized and updated. Please promptly update your login information in the trading terminal and keep the new password secure. If you encounter any issues, please contact the SLG customer service team.